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Save 20% Sitewide with Coupon Code 20EIMMIE


Placing An Order

Q: Is the Eimmie website shopping area secure?

A: We implement SSL (Secure Socket Layer) for all online commerce transactions. SSL means that customer information is encrypted and safe during your online shopping experience.

Q: What forms of payment do you accept at the Eimmie website?

A: We accept MasterCard, American Express, Visa, Discover/Novus, Apple Pay, Paypal, Google Pay, Shopify Pay, JCB, and Diner's Club. You must be at least 18 years old to order. 

Q: What are the shipping costs?

A: We understand that when you're budgeting for toys you don't want any hidden fees. Shipping at Playtime By Eimmie is complimentary.

Q: How do I cancel an order?

A: If you contact us before your order ships we would be happy to cancel it. Please contact customerservice@playtimebyeimmie.com

Q: How do I return and order?

A: Please contact customerservice@playtimebyeimmie.com to begin the return process. 

Q: Can I place an order if my delivery address is outside the continental United States?

A: Unfortunately, we only ship to the continental US at this time.

Q: Can I place an order with an international billing address?

A: We can only accept credit cards with billing addresses in the United States.

Club Eimmie

Q: Can I place an order with an international billing address?

A: We can only accept credit cards with billing addresses in the United States.

Q: What comes in each Playtime Packs? 
A: Each Playtime Pack (valued at over $20) is full of accessories and/or playsets for Eimmie. The Playtime Packs (each valued at $20+) include everything from outfits to accessories to mini stuffed animals and are themed. Some of the themes include Veterinarian, which has scrubs, a stethoscope and even a mini doggie x-ray. Or there is Rock Band, which includes a mini drum set, guitar, keyboard and some very Rockstar sunglasses. These monthly, engaging playtime packs guarantee that Eimmie is not just a toy for a day, she is a friend forever.

Q: Why am I asked to fill in my order info online after purchase? 
A: Often people who Order an Eimmie doll do so for someone who lives at a different address. You might have asked the doll to be shipped to you to give it as a gift but want the Playtime Packs sent to the child. This way we can ensure the Playtime Packs go to the correct address

Q: Can I purchase the doll without purchasing a Club Eimmie subscription? 
A: Yes, you can! 

Q: Are the playtime packs delivered on a certain date each month or random? 
A: The Playtime Packs are shipped out on the same day each month! You will receive a notification when they ship. Delivery date is dependent on your location.

Q: When does the playtime pack monthly delivery begin? 
A: Playtime Pack deliveries will begin two months after you purchase your club Eimmie subscription. For example, if you purchase your Club Eimmie subscription in June, your free bonus hair brush will come in July, and your first Playtime Pack will come in August. 

Q: Is the Club Eimmie subscription a one-time payment or a monthly payment? 
A: Club Eimmie is a one-time payment.


Order Status

Q: How do I know when my order ships and when will I receive it?

A: You will receive a confirmation email when you place your order. Most orders ship same day Monday-Friday and will arrive within 3-5 business days.

Q: I have a question about a previous order.

A: For questions about an order already placed, e-mail us at customerservice@playtimebyeimmie.com.

You can also write to us:

Playtime By Eimmie, Attn: Customer Service
20801 Miles Road, Unit D
North Randall, OH 44128

We welcome your comments and questions. All comments become the property of Playtime By Eimmie.

Modeling and Brand Ambassadors

Q: How can my child become a model or brand ambassador for Playtime By Eimmie?

A: We would love to hear from you! Please contact us at info@playtimebyeimmie.com. Or write to us:

Playtime By Eimmie
20801 Miles Road, Unit D
North Randall, OH 44128

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